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Find answers to common questions about TCI.
Who is TCI?

Texas Correctional Industries (TCI) is a department within the Manufacturing, Agribusiness, and Logistics Division of the Texas Department of Criminal Justice (TDCJ).  TCI manufactures goods and provides services to support TDCJ as well as other governmental entities across Texas and the United States. While providing these benefits to the State of Texas, TCI is also able to provide inmates with training and job skills to prepare them for a successful reentry. Learn more about TCI.

Who is eligible to purchase from TCI?

TCI may sell products or services to city, county, state and federal agencies, public schools, public and private institutions of higher education, public hospitals and political subdivisions as well as TDCJ, Windham School District (WSD), University of Texas Medical Branch (UTMB) and Texas Tech University Health Science Center (TTUHSC) current and retired employees, Texas Board of Criminal Justice (TBCJ) current and past board members, current and past members of the State Legislature and other governing bodies, and elected officials.

How do I order from TCI?

To order TCI products, please email us at tcimarketing@tdcj.texas.gov.  You can also give us a call at (936)-437-6033 or Texas Toll Free at 1-(800)-833-4302. 

Is TCI part of Texas SmartBuy?

Yes, if you are registered as a purchaser on Texas SmartBuy, you are able to place orders for TCI products on the Texas SmartBuy system.  Most TCI products are available on Texas SmartBuy.

Where are the TCI Showrooms located?

The TCI Showroom in Huntsville is located at 861-C IH-45 N, while the TCI Showroom in Austin is located at 8801 S 1st St, Suite 100. Visit the contact us page to get directions. 

How can I provide feedback?

If you have recently ordered from TCI, please fill out the Customer Satisfaction Survey so we can continue to improve our operations. 

What Products and Services does TCI offer?

TCI has four divisions (Furniture, Garment, Graphics, and Metal) that produce a wide array of items at 30 factories across the State of Texas.  Use the search feature on our home page to browse available products. 

Where can I find the current TCI Product Warranty?

The type of warranty we offer depends on the product you purchase. Visit the Order and Delivery page for all warranty information. 

Who do I contact if I have an issue with my order?

If there is an issue with your order, please reach out to our Customer Service team at (936) 437-6048 or you can email us tci@tdcj.texas.gov as well.